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Policies and Information

Privacy Policy
Eyes of the Wild handles ALL customer information in a confidential manner. We do not give out or sell any of the customer information that we receive.

Satisfaction Guarantee
Eyes of the Wild Art Gallery wants you to be completely satisfied. We are so confident in our ability to provide quality products and professional service that we're providing the following satisfaction guarantee. In the unlikely event you are not completely satisfied let us know. We will remedy the situation or cheerfully provide a refund or replacement according to the terms outlined below.

Terms and Conditions - 6-15-03
If you are unsatisfied with your order for any reason, please contact us immediately. To be eligible for a refund or replacement, the customer must receive prior authorization to return the products(s) no later than 15 days after the product(s) are received. We recommend sending an email describing your reason for return and including the information provided in the return instructions below. To be eligible for credit or replacement, products must be shipped according to Eyes of the Wild instructions.

  • Eyes of the Wild does not refund shipping costs unless the reason for return was due to an error caused by Eyes of the Wild.
  • Return postage is the responsibility of the customer
  • For custom-framed art, a restocking fee of 25% will be deducted from refunds under this guarantee
  • Damaged or Non-Resalable Products

To be eligible for refund or replacement, products returned to Eyes of the Wild must arrive in original and salable condition. Damaged products returned to Eyes of the Wild. are not eligible for refund or replacement.

IMPORTANT: If you receive damaged products, you must communicate that to Eyes of the Wild before returning the product(s) in order to receive a refund or replacement with damage being the reason.

Website Information
We do our best to keep the information on our site up-to-date, but there is usually a delay of at least a day between an item going out of stock and our database being updated. There is a small chance that a print listed on our site is actually out of stock

Our Return Policy
If you are unsatisfied with your order for any reason, please contact us immediately. may return items for a refund or store credit within 30 days of receiving any merchandise. We cannot accept the following returns:

  • Ay order returned more than 30 days after it was received
  • Any damaged or otherwise non-resalable print (see shipping problems section, below)

Returns are Simple!
Please notify us of all returns before proceeding -e cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item in the original shipping container and be sure to include your order number. We recommend that y send your return back via an insured carrier to the following address:

Eyes of the Wild Art Gallery
13650 Grove Drive
Maple Grove, MN 55311
P: 763.420.6969

Refund Policy
If you are not satisfied with your Eyes of the Wild purchase, we are happy to work with you to make the returns process as smooth as possible. We abide by the following return policy:

  • Eyes of the wild will refund you in the same form of payment originally used to purchase the item
  • We give a full refund for any order that arrives damaged or in error (see details, below)
  • We offer refunds for any print/poster returns
  • Store credit only for any custom serviced items, including: canvas transfers, mounted prints, and (pre-)framed items

Please note:

  • Shipping charges are not refundable
  • Return postage is the responsibility of the customer
  • Refunds and credits are not applicable to damaged returns
  • Coupon/ promotional discounts used will be deducted from the refund/credit

If a print you order is out of stock we will back order it for you (ie. we will keep the order active and ship your order complete when the missing print is back in stock). I rely on information from publishers to know when a print will be back in stock, and v try to pass on as much of this information to our customers. Unfortunately this information is not always available, and even when it is available it is not always accurate.

Partial Shipments
If an item remains back ordered for more than two weeks we will automatically ship whatever prints in your order are in stock and keep any other items on back order.

Automatic Cancellation
If an item remains back ordered for more that six weeks we will automatically cancel order for that print unless you specify otherwise.

Shipping Problems
Our shippers are quite reliable, but occasionally an order is lost or damaged in transition

Lost Shipments
We will reprocess your order as soon as we have determined that it has been lost. For traceable shipments, we will have an inquiry initiated, and if the shipper cannot local the parcel we will reship, If the shipment is international, it may take several weeks before determining that the package has been lost. In either case, we will handle an, paperwork required by the shipper and if the shipment is deemed lost, we will reship your order as quickly as possible.

Damaged Shipments
If you receive a damaged package, please refuse delivery and contact us as soon a possible. We will reship your order and file any necessary paperwork. If you don't have a chance to refuse a damaged package, or if the package is not damaged but the order inside is, contact us as soon as possible so that we can reprocess your order right away, The shipper may wish to inspect the damaged pack or goods, so please keep the package and its contents for at least two weeks (we also may wish to retrieve the order, but probably not). If the there is damage to a frame, but not to the print, we may retrieve the item to have it re-framed  this is faster than reprocessing your order.

Processing Errors
As soon as you complete your purchase you will receive a confirmation page contain all your order information, and if you provide your email address we will also email a confirmation. Please check that the information we have reflects exactly what you want. If you spot an error, please contact us immediately and we will correct it.

Since we deal with so many different products and options, the occasional mistake is made. If you receive the wrong print, or a service has been applied incorrectly, please contact us as soon as possible  we will correct the mistake as soon as possible.